The terms "We" / "Us" / "Our" individually and collectively refer to AURANATURAL LLP and the terms "You" / "Your" / "Yourself" refer to the users.
To avail certain services on our Websites, users are required to provide certain information for the registration process namely: (a) your name, (b) phone number, (c) email address, (d) other contact information, (e) postal address, (f) age, (g) PIN code, (h) payment options, (i) your occupation, interests, and the like. The Information as supplied by the users enables us to improve our Websites and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force. A record of your product interests may also be maintained and/or acquired about you from our present and/or future affiliates.
This Website is directed to be used by adults only who are above the age of 18 years. If you are not an adult, you may look at our Website, but you should not make a purchase, register, or submit personal information to us. We do not knowingly collect information from minors. Minors should not be using this website with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.
To improve the responsiveness of the Website for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (“User ID”) to understand the user's individual interests using the Identified Computer. The only personal information a cookie can contain is information you supply.
Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our Website. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our Website to the interests of our users, to measure traffic within our Website and let advertisers know the geographic locations from where our visitors come.
LINKS TO THE OTHER WEBSITES
Our policy discloses the privacy practices for our own Website only. Our Website provides links to other websites also that are beyond our control. We shall in no way be responsible for your use of such Websites.
ACCESSING AND MODIFYING INFORMATION
We shall allow an individual access to their personal information and allow the individual to correct, amend or delete their information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated or it violates our rights.
We will review your request as soon as reasonably practicable and respond within the time periods required by applicable law. In any request you submit to us, please make clear the personal data that are the subject of your request
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
We will only retain your personal information for as long as we have an ongoing legitimate business need to do so. We may retain your personal information for a longer period to address a complaint or if we reasonably believe that litigation in respect to our relationship with you is possible.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party. We cannot guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Further, any information you include in a posting to the discussion areas is available to anyone with Internet access.
Any complaints, abuse or concerns with AURANATURALS LLP, shall be sent to:
Address: AuraNatural LLP, Plot No 1, Sector 8, RN Tagore Road, Gandhidham 370201, India.
PAYMENT INFORMATION SECURITY
We do not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However, this data is not provided to us. It is directly transmitted through the payment gateway provider to the payment network or bank. No information is stored by us.
The information you have chosen to provide may be used by us to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users.
If you have chosen to leave your mobile phone number on the Website, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone. We do not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
If you have chosen to leave your mobile phone number or landline number on the Website, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.
COMMUNICATIONS TO SERVE YOU
If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
We may use your personal information that you have chosen to give us, to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails, text messages and phone calls.
On our pages, you will find a button linking to our Facebook and Instagram page. Please note that, with the use of this button, the data about the visit to our pages can be linked to your Facebook / Instagram profile.
If you do not wish to transmit data to Facebook / Instagram, please ensure that you are logged out of Facebook while logging on to our pages.
Please be sure to note the data protection notices and policies of Facebook / Instagram, if you wish to use the corresponding button on our pages.