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Shipping Policy

  • Once your order has been placed, we will notify you by email to confirm receipt of your order.

  • We will send you an email to confirm dispatch, with a tracking number, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.

  • We dispatch most orders within 2-4 business days (excluding Sundays and public holidays).

  • Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.

  • You can also track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number.
    You do not need an account to place an order. However, we strongly recommend making an account on our Website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.

  • You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.

  • Dispatch of all the product(s) ordered, may or may not happen at the same time.

  • The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners.

  • AURANATURALS LLP is not responsible for damage after delivery.

  • All claims for shortages or damages must be reported to customer service within 24 hours of the day of delivery , in accordance with our Cancellation & Return policy.

  • There are no shipping charges for the orders equal and above the billing value of INR 1000.

  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

  • The option of Cash on Delivery ‘COD’ is available only on domestic orders above INR 750/-.

  • 'COD' option may be available on certain products and jurisdictions as declared by the Company, from time to time and the Company reserves the sole right to decide the same.

  • If you are physically unavailable for taking delivery, please suggest an alternative address or contact number of a reliable person at within 24 hours of order placement, for successful delivery.